Terms and Conditions

Thank you for shopping at sajaona. We want you to be fully satisfied with every purchase you make. If you are not completely happy with your purchase, we're here to help with our return policy. Please read the following policy to understand your rights and obligations regarding returns.

1. Eligibility for Returns

To be eligible for a return:

- Items must be unused, in the same condition that you received them, and in their original packaging.

- The return must be initiated within [insert return window, e.g., "30 days"] from the date of delivery.

- Certain items are not eligible for return, including [specify non-returnable items like perishable goods, custom-made products, downloadable software, or gift cards]

 2. Return Process

1. Initiate a Return 

   Contact our customer support team at [support@sajaona.com] or 9871697994] to initiate the return process. Please provide your order number and details of the product(s) you wish to return.

2. Return Authorization 

   Our customer service team will review your request and, if eligible, provide instructions for the return process, including any applicable return shipping information.

3. Shipping the Return 

  Once authorized, pack the item securely in the original packaging. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, item damaged during shipment).

 3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

- If approved, your refund will be processed, and a credit will be applied to your original method of payment within [specify processing time, e.g., "5–10 business days"].

- If the item is not in its original condition, damaged, or missing parts, only a partial refund may be granted.

Non-refundable fees

Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

 4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team to initiate the exchange process.

5. Late or Missing Refunds

If you haven’t received a refund yet:

- Check your bank account and contact your credit card company, as it may take some time for the refund to officially post.

- If you've done this and still haven’t received your refund, please contact us at [support email].

 6. Return Exceptions

Certain items may not be eligible for return or refund, including but not limited to:

Personalized items that were made specifically for you

-Downloadable software or digital products

Items marked as final sale

7. Contact Us

For questions regarding this Return Policy, please contact us:

Email: sajaonaa@gmail.com

Phone: 987697994

Mailing Address:b-1 commercial rampratha colony,ghaziabad,201011